General Terms and Conditions of Sale Information

Preamble - Effectiveness of the General Conditions

1.1 These General Sales Conditions (hereinafter referred to as "General Conditions") govern the purchase of products and services made remotely available via the internet by the website www.affaridoroitalia.com (hereinafter referred to as the "Site").

1.2 The products made available by the Site mainly consist of items such as…; the services made available by the Site are those connected with the sale of the aforementioned products. All products and services offered are described on the pages of the Site. The e-commerce activity is exclusively aimed at end users who are "consumers," exclusively over the age of 18 (eighteen) years, and in accordance with the applicable laws and regulations on e-commerce.

1.3 The owner of the Site is $COMPANY$ (hereinafter referred to as the "Company") located at $ADDRESS$, $TAX_NUMBER$.

1.4 All purchases of products and services made through the Site (hereinafter referred to as "Purchase Contracts") by users accessing it (hereinafter referred to as "Customers") are governed by the General Conditions as well as by other provisions and operational instructions contained on the Site. In case of any conflict between the provisions and operational instructions mentioned above and the content of the General Conditions, the latter shall prevail.

1.5 Any operation and/or payment condition granted to the Customer in derogation of the General Conditions will be valid only if the Company has accepted such derogation in writing.

1.6 The provisions of these General Conditions apply indiscriminately to all Customers, except for those provisions for which the applicability to Consumers only has been expressly provided. For the purposes of these General Conditions, a "Consumer Customer" is defined as a natural person who purchases the products or services offered by the Site for purposes unrelated to any entrepreneurial or professional activity they may perform; for the purposes of these General Conditions, it is presumed that a Customer who submits a purchase proposal for products or services by simultaneously entering their VAT number in the area of the Site related to the Customer's personal data is not a "Consumer Customer." Articles 50 to 63 of Legislative Decree no. 206/2005 also apply to Purchase Contracts entered into by Consumer Customers.

1.7 The Company invites each Customer to carefully read these General Conditions before making any purchase.

1.8 The Company may modify, at any time and without notice, the content of the General Conditions contained in this document. Any modifications made will take effect from the date of publication on the Site, as declared in the header of the same General Conditions.

Purchase procedure

2.1 The Customer can purchase the products available in the Company's electronic catalog, as described on the respective pages of the Site, by following the technical procedures for access illustrated therein. The publication of products and services displayed on the Site constitutes an invitation to the Customer to make a contractual purchase proposal. The order submitted by the Customer constitutes a contractual proposal and implies full knowledge of and integral acceptance of these General Conditions.

2.2 The correct receipt of the Customer's proposal is confirmed by the Company through an automatic response sent to the email address provided by the Customer, confirming only the correct receipt of the proposal within the information systems. This confirmation message will indicate the "Order Number," to be used in all subsequent communications with the Company. The message also reiterates, in addition to the mandatory legal information, all the data entered by the Customer, who undertakes to verify its correctness and promptly communicate any corrections.

2.3 Each order can be viewed by the Customer on the Site, in their personal area, immediately after the order has been submitted.

2.4 Each Purchase Contract concluded between the Company and the Customer must be understood as concluded with the acceptance of the order by the Company. The Company has the discretion to accept or reject the order submitted by the Customer, without the Customer being able to make any claims or rights of any kind, including compensation, in case of non-acceptance of the order. The Company's acceptance is tacitly considered given if not otherwise communicated to the Customer within 48 hours from the submission of the order by means of an email sent to the address provided by the Customer. If the Company, due to technical or formal errors, finds the incorrectness of the price and/or characteristics published on the Site of the products and services subject to the Customer's Proposal, the Company will notify the customer of this, inviting them to submit a new proposal if still interested.

2.5 By submitting the order, using the various methods provided in the operational instructions of the Site, the Customer declares to have read all the information provided to them during the purchasing process and to fully accept the General Conditions and payment terms described below.

Price and availability of products

3.1 All product prices are clearly indicated on the Site and include only VAT, unless otherwise specified. They do not include any additional and different taxes, fees, or duties imposed by applicable legislation, such as those related to importation. Therefore, if necessary, the Customer must clear imports through customs and pay any duties and taxes (other than VAT) that may be due in the country of importation.

3.2 If a product is presented on the Site in areas other than the appropriate sections designated for product purchases or without the relevant icon to add the product to the cart, it is considered unavailable for sale through the Site.

3.3 The prices and availability of products, as indicated on the Site, are subject to change at any time and without notice. However, for orders currently being accepted or already accepted by the Company as described above, the terms of sale applicable at the time the Customer submits the order will apply, except for orders not accepted as per paragraph 2.4.

3.4 The products available for shipping are highlighted on the Site. This product availability is not updated in real time; furthermore, given the possible simultaneous access to the Site by many users, the actual availability of individual products may vary significantly during the same day compared to the indications on the Site. The Company does not assume any commitment nor guarantees the certainty of immediate delivery of the purchased products indicated as available on the Site, and therefore it will not be liable in any case for any delivery delays.

3.5 The visual representation of products on the Site, where available, typically corresponds to the photographic image of the products themselves and is intended solely to present them for sale, without any guarantee or commitment from the Company regarding the exact correspondence of the image displayed on the Site with the actual product; particularly concerning the actual dimensions and/or the color aspects of the covers and/or packaging. In case of a discrepancy between the image and the written product description, the product description shall always prevail.

Payment

4.1 The Customer is required to choose the preferred payment method at the time of the Purchase Contract conclusion. Once the Purchase Contract is finalized through acceptance by the Company, this choice cannot be changed.

4.2 If the Customer proceeds with the purchase of products by paying the price via Bank Transfer, if provided on the Site, they must make the transfer specifying their name/company name and the related "Order Number." To expedite order processing times, the Customer may send a copy of the bank transfer payment via email directly to the Company.

4.3 If the Customer proceeds with the purchase of products by paying the price via credit card, if provided on the Site, the credit card information of the buyer is transmitted via a secure connection directly to the website of the banking institution handling the transaction, ensuring that the Company never comes into contact with the information provided by the Customer to the banking institution.

4.4 Payment for the products purchased at the time of their delivery (hereinafter, Cash on Delivery), if provided on the Site, is a payment method available only for deliveries within the Italian territory. In the case of Cash on Delivery purchases, payment must be made exclusively in cash in Euros to the courier delivering the products. The Customer must ensure they have the exact amount indicated at the time of the Purchase Contract conclusion. Couriers generally do not provide change. Bank checks, cashier's checks, or other payment methods will not be accepted under any circumstances. No additional amount other than what was agreed upon in the Purchase Contract will be due to the courier by the Customer upon product delivery.

4.5 The Company reserves the right to request additional information from the Customer at any time (e.g., a landline phone number) to finalize the Purchase Contract. If the Customer fails to provide the requested information or additional documentation, the Company reserves the right not to accept the order or to withdraw from the finalized Purchase Contract, notifying the Customer at the email address they provided.

4.6 In the event of non-payment by the Customer of the agreed price, for any reason or cause, the Company will invite the Customer in writing to settle the amount due and will have the right to charge the Customer a late payment interest rate as provided by law; in this case, until the Customer has regularized their debt position with the Company, the latter reserves the right to cancel any subsequent product deliveries, terminate any existing Purchase Contracts, and block the purchasing functions through the Site, without prejudice to compensation for any further damages.

Deliveries and Documentation

Deliveries and Documentation

5.1 All deliveries of products will be at the Company's risk. The risk transfers to the Customer upon delivery of the products to the Customer by the shipper, carrier, or other agent appointed by the Company for the delivery.

5.2 The Company can accept purchase orders with worldwide deliveries through the Site, if provided. Shipping costs will be automatically calculated by the Site and will be viewable and known to the Customer before the order is placed. These costs vary from country to country and, for Italy, may also vary from region to region and may also vary based on the chosen payment method.

5.3 No liability, for any reason, can be attributed to the Company by the Customer in case of delay in order processing or delivery of the products subject to Purchase Agreements.

5.4 For each Purchase Agreement completed through the Site, the Company will issue a delivery note (Transport Document) or, for those Customers (non-consumers) who have provided and entered their VAT number in the order details, an invoice for the products that will be shipped. The delivery note or invoice will be sent by the Company to the email address provided by the Customer who placed the order, pursuant to art. 14 D.P.R. 445/2000 and Legislative Decree 52/2004. The information provided by the Customer at the time of the order will be relied upon for the issuance of the invoice. No changes to the invoice will be possible after its issuance, nor will it be possible to issue an invoice after the order has been processed for Customers who did not provide their VAT number at the time of the order.

5.5 Unless otherwise communicated to the Customer by the Company, product delivery is understood to be at street level. At the time of delivery of the products by the courier appointed by the Company, the Customer is required to check:
a) that the number of packages delivered corresponds to what is indicated in the transport document;
b) that the packaging is intact, not damaged, or otherwise altered, including the sealing materials.

5.6 Any damage to the packaging and/or products or mismatch in the number of packages or information must be immediately contested by the Customer by placing the notation "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Additionally, the Customer agrees to promptly report - and in any case, no later than 8 (eight) days from the date of delivery - to the Company via email any and all issues regarding the physical integrity, correspondence, or completeness of the received products.

5.7 For the delivery of the ordered products, the presence of the Customer or their appointed representative is always required at the location and on the day indicated for delivery. In case of the Customer's (or their representative's) absence, the courier will leave a notice for a second delivery attempt on the next working day and a contact number to arrange a different delivery date. If the second delivery attempt also fails, the purchase order will be considered canceled and the products will be returned to the Company's warehouses. In this case, if payment was made by credit card or bank transfer, the Company will provide the Customer with a voucher equal to the amount paid for the related Purchase Agreement, which will be automatically and definitively canceled, excluding any further mutual claims, for any reason.

5.8 Cases of force majeure, unavailability of transportation means, as well as unpredictable or unavoidable events that cause delays in deliveries or make deliveries difficult or impossible, or that cause a significant increase in delivery costs borne by the Company, will entitle the Company to split, postpone, or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, the Company will provide timely and adequate communication of its decisions to the email address provided by the Customer, who will be entitled to a refund of any price already paid, excluding any further claims, for any reason, against the Company.

Right of Withdrawal

6.1 The Consumer Customer has the right to withdraw from the Purchase Agreement for any reason and without the need to provide explanations, subject to the procedures indicated below.

6.2 To exercise the right of withdrawal, the Consumer Customer must notify the company via email at affaridoroitalia@gmail.com. The withdrawal request must be sent no later than 14 working days from the date of receipt of the products.

6.3 The return must be made by the Customer, by shipping the products subject to withdrawal, using a courier of their choice. The products must be shipped no later than 14 working days from the date of delivery to the company's address: Affari d'Oro Italia, Via del Secco 130, Lido di Camaiore, LU, 55041.

6.4 For the valid exercise of the aforementioned right of withdrawal, the Consumer Customer must comply with the following conditions and methods:
a) the withdrawal may also apply to individual products forming part of a single Purchase Agreement, provided that the withdrawal applies to the product in its entirety, meaning the Consumer Customer cannot exercise the withdrawal limited to a part of the single product purchased;
b) the products subject to Purchase Agreements for which the Consumer Customer has exercised the right of withdrawal must be intact and returned in their original packaging, complete in all its parts (including packaging and any ancillary documentation);
c) in compliance with the instructions received from the Company, the Consumer Customer will be responsible, at their own expense and care, for shipping and returning the products to the Company;
d) if the returned product is damaged during transport, the Company will only be required to inform the Consumer Customer of the incident to allow them to file a timely complaint against the chosen courier, against whom (and/or the relevant insurance company) they can seek compensation.

6.5 The Company is not responsible in any way for damages or theft or loss of products subject to return; all related risks remain exclusively with the Consumer Customer.

6.6 Once the integrity of the returned product has been verified, the Company will refund the Consumer Customer the entire amount paid for the products subject to the Purchase Agreement, within 30 days from the return of the products. The refund will be made by reversing the charged amount via Bank Transfer or PayPal, in accordance with the relevant instructions and bank details provided by the Consumer Customer.

6.7 In any case of failure to comply with the conditions and methods of exercising the withdrawal provided in paragraph 6.4 above, as well as in case of damage to the products for reasons other than their transport, the Purchase Agreement will remain valid and effective, and the Company will return the products unduly returned to the Consumer Customer, charging the same for the relevant shipping costs.

Warranties in case of defective product

7.1 Until the expiration of two years from the delivery of the products, if the type of product allows, the Company is responsible towards Consumer Customers, in accordance with articles 130 and 132 of Legislative Decree 206/2005, for any lack of conformity of the products existing at the time of delivery, with particular regard to defective or damaged products.

7.2 The Consumer Customer forfeits the rights recognized to them by article 130, paragraph 2 of Legislative Decree 206/2005 if they do not report the lack of conformity detected to the Company within eight days from the date of delivery of the product (the date of delivery by the carrier shall be deemed conclusive).

7.3 The Company will make every diligent effort to replace, at its own expense, with other products of the same quality and title available in its warehouses, those delivered products that are found to be damaged or defective, provided that they are returned by the Customer in the original packaging (complete with all its parts). If replacement with the same product is not possible (for example, due to the product being discontinued), the Company will reimburse the Customer the amount paid for the defective product, excluding any further liability of the Company, for any reason.

Communications and Complaints

All communications or any complaints from the Customer to the Company regarding Purchase Contracts must be addressed to the Company's address.

Intellectual Property

9.1 All trademarks (registered or unregistered), as well as any and all works of the mind, distinctive signs or names, images, photographs, written or graphic text, and more generally any other intangible asset protected by laws and international conventions on intellectual property and industrial property reproduced on the Site remain the exclusive property of the Company and/or its licensors. Access to the Site and/or the stipulation of Purchase Contracts does not grant the Customer any rights to them. Any use, even partial, of the same is prohibited without the prior written authorization of the Company, which reserves all related rights exclusively in its favor.

Governing Law and Jurisdiction

10.1 The Purchase Contract between the Customer and the Company is deemed to be concluded in Italy and is governed by Italian Law.
10.2 For any disputes, the Judicial Authority in the city where the Company is located will have exclusive jurisdiction.

Personal Data Processing

11.1 For the rules on the processing of personal data by the Company, please refer to the "Legal Notes" section of the site specifically dedicated to this.